Meet the Team

Tracy Edwards, Vice President

Meet Tracy! Tracy joined Chastain Agency in 2013, bringing her extensive experience in the home health and senior care sectors. Her background ignited a passion for health and Medicare insurance, leading her to transition into the insurance industry. Tracy started with the agency as an administrative assistant and quickly became a licensed agent. She has since advanced to roles including agent, office manager, and now Vice President.

As Vice President, Tracy now focuses on overseeing operations across the Cleveland and Gainesville offices. She is dedicated to managing the day-to-day functions of the business and ensuring seamless service delivery. With a specialization in Medicare insurance, individual health coverage, and supplemental products, Tracy's attention has shifted away from direct sales as she concentrates on strategic leadership and operational excellence. Her commitment ensures clients continue to receive comprehensive care and personalized service.

When she's not at the office, Tracy enjoys reading and spending time outdoors. She loves relaxing at the beach and exploring the mountains with her husband Kevin, their children, and grandchildren.

Rhina Ramos, Agent/Office Manager — Cleveland

Meet Rhina! Rhina joined Chastain Agency in 2016 as an administrative assistant, and her passion for helping others quickly became evident. In 2021, she earned her insurance license and stepped into the role of Agent and Office Manager for the Cleveland office. Rhina is dedicated to assisting clients in finding tailored insurance plans, working closely with the Hispanic community to ensure they receive the support they need.

Bilingual and client-focused, Rhina specializes in health insurance, life insurance, Medicare insurance plans, and supplemental coverage. Her commitment to guiding clients through the insurance process is at the heart of her work.

Outside of the office, Rhina and her wife Kasey enjoy spending time with their beloved dogs, Buckley, Luna, and Frank. In her free time, Rhina loves playing guitar and attending live music events.

Sherry Roberts, Agent/Office Manager — Gainesville

Meet Sherry! Sherry joined Chastain Agency in 2020. Sherry is an agent and the Gainesville office manager. She has 42 years of experience in both the company and agency areas. Sherry has earned two insurance designations, API 21 (Associates in Personal Insurance) and CISR (Certified Insurance Service Representative). Sherry can help with your Medicare insurance, individual health care and supplement product needs.

Sherry and her husband Ted live in Maysville, have one child Kyle, daughter-in-law LeAndra, grandchildren Caroline and Henry, and Charlie the Bichon. She enjoys spending time with family and friends and vacation road trips.

Kari Butler, Licensed Insurance Agent

Meet Kari! Kari got her Propery & Casualty, Health and Life Insurance license in 2013 then she spent 8 years working with Property & Casualty insurance before switching to Health in 2022. Kari has received training in Social Security regulations, including claiming strategies for different situations. After taking the comprehensive course, Kari has passed a proctored exam to earn the RSSA certificate. Determining when to claim your Social Security benefits can be challenging but Kari will help you navigate these pitfalls and answer questions you don’t know to ask. Kari will balance your Social Security choices with your overall retirement planning, so that you also have peace of mind. Speak with Kari, a trained advisor, for a consultation. If you decide to work with Kari, you’ll receive a comprehensive personalized analysis and advice that may provide you with more in lifetime benefits. She also helps at 9th district offices to ensure that those clients are receiving all the benefits from their Medicare insurance plans.

Kari lives in Toccoa with her husband Danny and they have one daughter, Meghan, who attends Georgia Southern University.

Laura Chastain (CSA), Licensed Insurance Agent

Meet Laura! Laura Chastain is an educator and consumer advocate for all her clients. She has earned the designation of Certified Senior Advisor, with more than 21 years of experience in the insurance industry. Laura got her start in insurance in 2003, working with her husband Greg from their home office. Their passion for helping clients is the reason they started the Chastain Agency, and the reason Laura is still in this industry today. Greg has retired from Insurance, but Laura now has become an independent agent still working with the company they originally started. She enjoys helping people choose the best possible plans to help them feel secure and meet their financial and healthcare goals. She educates her clients on important insurance topics such as Medicare insurance options, Medicare Advantage Plans, Medicare Supplements Plans (Medigap Plans), Social Security, long-term care, individual health plans and health care reform.

Laura and her husband Greg have two children and four beautiful granddaughters, her daughter Chelsey and son-in-law Jason have two daughters, Olivia and Amelia. Her son Jordan and daughter-in-law Kelsey also have two daughters, Bennett and Reese. Laura lives in Cleveland, GA, with their sweet 17-year-old dog, Boss.

Karen Flores, Licensed Insurance Agent

Meet Karen! Karen joined Chastain Agency LLC in 2020. Karen has a background in the medical field, spending the latter part of her medical career helping seniors in the ophthalmology field. Karen is a licensed life and health agent specializing in individual health insurance, Medicare insurance and supplemental lines.

Karen enjoys traveling, being outdoors, and spending time with her husband David and their five boys. Karen and her family live in Cleveland, GA.

Chelsey Hogan, Licensed Insurance Agent

Chelsey Hogan! Chelsey holds a degree in Risk Management and Insurance from the University of Georgia and has been a licensed insurance agent since 2008. She specializes in individual health insurance, Medicare insurance/senior products, and specialty lines.

Chelsey and her husband, Jason, have been happily married since 2011. They are the proud parents of two daughters, Olivia Marie and Amelia Elizabeth. In her free time, Chelsey enjoys traveling, reading, and making memories with her children. Their family also includes a lovable Goldendoodle named Bruce!

Rumor has it, Chelsey and Batman have never been seen in the same room.

Kathleen Krueger, Licensed Insurance Agent

Meet Kathleen! Kathleen has been in the insurance industry for over 11 years and became a valued member of Chastain Agency in 2015. She is passionate about helping people navigate Medicare insurance and goes above and beyond to assist her clients, often helping them access additional support through Medicaid. Kathleen's dedication to her clients and her work is unwavering, and she has no plans to retire any time soon - she truly loves what she does!

In her free time, Kathleen enjoys tending to her yard and spending quality time with family and friends. She also loves traveling to the scenic Shores of Green Bay in Upper Michigan, where her family roots are.

Michael Michaud, Licensed Insurance Agent

Michael spent 25 years in account management and sales roles in corporate America. Michael enjoys working with people and helping them to solve problems and achieve their goals. In 2012, he became licensed in Georgia to sell insurance and now specializes in Medicare insurance and under-65 individual health plans.

Michael lives in Canton, GA, has two sons, a daughter, and a golden retriever.

Brenda Stewart, Licensed Insurance Agent

Meet Brenda! Brenda is an experienced agent in life and health. She has had her license since 2015. Brenda’s emphasis has been on Medicare insurance, but she has also expanded to individual health insurance and supplemental lines as well. Brenda loves the great outdoors and spends a lot of time in the warmer months hiking, kayaking, camping, and enjoying other outdoor adventures. Brenda currently lives in Gainesville and enjoys spending time with her family and fur babies.

Dustin Williams, Licensed Insurance Agent

Meet Dustin! Although Dustin is new to the Chastain Agency family of licensed brokers in 2024, he’s no rookie when it comes to the world of insurance. Dustin currently holds professional insurance licenses in 10 states, including Georgia and his resident state of Florida, and focuses primarily on life insurance, Medicare insurance, and estate planning solutions. He considers his most important role in the insurance field to be that of an educator and client advocate, and he takes pride in empowering individuals so that they are capable of making confident and informed decisions.

When Dustin’s not busy providing insurance solutions to his clients, you’re most likely to spot him strolling somewhere along a sandy coastline near Sarasota, Florida, or searching for gold in the creeks and rivers of North Georgia.

Paulina Hernandez, Licensed Insurance Agent

Meet Paulina! Paulina joined Chastain Agency in 2022 as an administrative assistant and has since earned her life and health insurance license. With a strong background in customer service and team management, Paulina is an asset to our team. As a bilingual professional fluent in Spanish, she plays a key role in supporting and working closely with our Hispanic community.

Paulina is dedicated to growing her expertise and expanding her contributions to the insurance industry. Outside of work, she enjoys quality time with family and friends and stays active by taking walks with her two energetic dogs, Zina and Kira.

Peggy Johnson, Licensed Insurance Agent

Meet Peggy! Peggy Joined Chastain Agency LLC in 2018, with 30 plus years of experience in Customer Service, Sales, and distribution of Electronic Components. Peggy received her life and health insurance license in 2020. Peggy says that her experience of meeting new Clients and the continuing education that she has received at the Chastain Agency has been life changing.

Peggy and her husband Tommy have been married for 32 years. Peggy enjoys cooking for their large, blended family. She also enjoys antiquing and crafting during her spare time.

Wendi Martin, Administrative Assistant

Meet Wendi! Wendi joined Chastain Agency LLC in 2019 as an administrative assistant in our Gainesville office after a change in career as a small business owner. Wendi specializes in customer service and is very knowledgeable about clients and their insurance needs. Wendi is the first person you see when you come into Gainesville office and is always willing to help!

Wendi currently lives in Gainesville and enjoys spending time with her children and husband, Lance.

Pia Buffenbarger, Administrative Assistant

Meet Pia! Pia joined Chastain Agency in 2023 as an administrative assistant for our Cleveland office. She has a background in public relations and customer service. Pia is looking forward to expanding her skills and assisting everyone in the Cleveland office.

Pia enjoys spending time with her family and her dog, Ginger. She also enjoys traveling to Disney and visiting friends.

Lesley Martinez, Administrative Assistant

Meet Lesley! Lesley joined Chastain Agency in 2023 as an Administrative Assistant.

She has a background in customer service. Lesley is looking forward to expanding her skills and helping everyone in the Gainesville office. Lesley is Bilingual and works closely with Hispanic community!

Lesley and her husband Nathan have two fur babies Chico and Milo. She enjoys crafting and spending time with her loved ones.

Joseline Morales, Scheduling and Appointment Specialist

Meet Joseline! Joseline joined Chastain Agency in 2024 as our dedicated Scheduling and Appointment Specialist. Her bilingual skills help us better serve our diverse clientele. She brings a bright and positive attitude to the role and is always eager to assist clients with their scheduling needs.

In her free time, Joseline enjoys spending time with her family, running long distances, and exploring new places.

Sydney Sinopoli, Adminstrative Assistant

Sydney joined Chastain Agency LLC in 2022 as an administrative assistant for our Cleveland office after graduating from the University of North Georgia in 2021. Sydney is currently working towards pursuing her insurance license and is looking forward to helping members in the community where she has lived her whole life.

Sydney, her husband A.J., and their dog, Khaleesi, enjoy spending their time outdoors and traveling on the weekends.

Logan Ledford, Assistant

Meet Logan! Logan Joined Chastain Agency in 2024 as an Assistant to Chelsey Hogan and Laura Chastain. With three years of proven success in management and customer service, Logan is eager to expand his knowledge in the insurance field and provide exceptional service to clients in the Cleveland office.

In his spare time, Logan is pursuing his emergency medical technician certifications at Georgia EMS Academy. Logan also loves spending time outdoors with family and friends, as well as with his two energetic dogs, Axle and Cooper.