Meet the Team

Tracy Edwards, Vice President

Meet Tracy! Tracy joined Chastain Agency in 2013, bringing her extensive experience in the home health and senior care sectors. Her background ignited a passion for health and Medicare insurance, leading her to transition into the insurance industry. Tracy started with the agency as an administrative assistant and quickly became a licensed agent. She has since advanced to roles including agent, office manager, and now Vice President.

As Vice President, Tracy now focuses on overseeing operations across the Cleveland and Gainesville offices. She is dedicated to managing the day-to-day functions of the business and ensuring seamless service delivery. With a specialization in Medicare insurance, individual health coverage, and supplemental products, Tracy's attention has shifted away from direct sales as she concentrates on strategic leadership and operational excellence. Her commitment ensures clients continue to receive comprehensive care and personalized service.

When she’s not keeping the agency on track, you’ll probably find Tracy with a good book in hand, enjoying the outdoors, or spending time with her favorite people — her husband Kevin, their kids, and grandkids. She loves beach days, mountain getaways, and believes life’s best moments are spent with family, laughter, and sunshine.

Rhina Ramos, Director of Sales

Meet Rhina! Rhina has been part of The Chastain Agency since 2016, starting out as an administrative assistant and working her way up to Director of Sales. These days, she leads the agency's sales efforts — building strategy, coaching agents, and making sure clients walk away with insurance plans that truly fit their needs.

Specializing in Medicare, health, and life insurance, Rhina is known for making a complicated process feel easy and stress-free. She’s just as passionate about supporting her team as she is about helping clients feel confident in their coverage.

When the workday is over, Rhina and her wife Kasey are all about family time — which, in their case, includes five dogs: Buckley, Luna, Frank, Nova, and Stella. They enjoy traveling, live music, and spending time at their favorite, local hangout, Downtown Drafts!

Kari Butler, Licensed Insurance Agent

Meet Kari! Kari got her Propery & Casualty, Health and Life Insurance license in 2013 then she spent 8 years working with Property & Casualty insurance before switching to Health in 2022. Kari has received training in Social Security regulations, including claiming strategies for different situations. After taking the comprehensive course, Kari has passed a proctored exam to earn the RSSA certificate. Determining when to claim your Social Security benefits can be challenging but Kari will help you navigate these pitfalls and answer questions you don’t know to ask. Kari will balance your Social Security choices with your overall retirement planning, so that you also have peace of mind. Speak with Kari, a trained advisor, for a consultation. If you decide to work with Kari, you’ll receive a comprehensive personalized analysis and advice that may provide you with more in lifetime benefits. She also helps at 9th district offices to ensure that those clients are receiving all the benefits from their Medicare insurance plans.

Kari lives in Toccoa with her husband Danny and they have one daughter, Meghan, who attends Georgia Southern University.

Karen Flores, Licensed Insurance Agent

Meet Karen! Karen joined Chastain Agency LLC in 2020. Karen has a background in the medical field, spending the latter part of her medical career helping seniors in the ophthalmology field. Karen is a licensed life and health agent specializing in individual health insurance, Medicare insurance and supplemental lines.

Karen enjoys traveling, being outdoors, and spending time with her husband David and their five boys. Karen and her family live in Cleveland, GA.

Kathleen Krueger, Licensed Insurance Agent

Meet Kathleen! Kathleen has been in the insurance industry for over 11 years and became a valued member of Chastain Agency in 2015. She is passionate about helping people navigate Medicare insurance and goes above and beyond to assist her clients, often helping them access additional support through Medicaid. Kathleen's dedication to her clients and her work is unwavering, and she has no plans to retire any time soon - she truly loves what she does!

In her free time, Kathleen enjoys tending to her yard and spending quality time with family and friends. She also loves traveling to the scenic Shores of Green Bay in Upper Michigan, where her family roots are.

Michael Michaud, Licensed Insurance Agent

Michael spent 25 years in account management and sales roles in corporate America. Michael enjoys working with people and helping them to solve problems and achieve their goals. In 2012, he became licensed in Georgia to sell insurance and now specializes in Medicare insurance and under-65 individual health plans.

Michael lives in Canton, GA, has two sons, a daughter, and a golden retriever.

Brenda Stewart, Licensed Insurance Agent

Meet Brenda! Brenda is an experienced agent in life and health. She has had her license since 2015. Brenda’s emphasis has been on Medicare insurance, but she has also expanded to individual health insurance and supplemental lines as well. Brenda loves the great outdoors and spends a lot of time in the warmer months hiking, kayaking, camping, and enjoying other outdoor adventures. Brenda currently lives in Gainesville and enjoys spending time with her family and fur babies.

John Mitchell, Licensed Insurance Agent

Meet John! John joined Chastain Agency in 2025. John has a background as a Data Analyst for insurance companies. After a fulfilling career in I.T. he was motivated to switch to selling insurance. John has since obtained his life and health insurance license, hoping to assist people find a plan that best fits their needs.

John enjoys fishing, being outdoors, and most of all spending time with his family. John and his family live in Murrayville, GA.

Paulina Hernandez, Licensed Insurance Agent and Office Manager - Gainesville

Meet Paulina! Paulina joined Chastain Agency in 2022 as an administrative assistant and has since earned her life and health insurance license and has stepped into the role of Agent and Office manager. With a strong background in customer service and team management, Paulina is an asset to our team. As a bilingual professional fluent in Spanish, she plays a key role in supporting and working closely with our Hispanic community.

Paulina is dedicated to continue growing her expertise and expanding her contributions to the insurance industry. Outside of work, she enjoys quality time with family and friends and stays active by going on hikes and taking walks with her energetic dog, Zina.

Sydney Sinopoli, Licensed Insurance Agent and Office Manager - Cleveland

Meet Sydney! Sydney joined Chastain Agency LLC in 2022 as an Administrative Assistant for our Cleveland office, following her graduation from the University of North Georgia in 2021. With a passion for service and a drive to grow, she quickly gained valuable experience, ultimately earning her insurance license in 2025. Sydney now proudly serves as both an Agent and Office Manager for our Cleveland branch, where she is committed to providing exceptional care and support to clients in her lifelong community.

Sydney's deep-rooted connection to the Cleveland area fuels her dedication to making a positive impact on the lives of those she serves. Whether it's answering questions, providing guidance, or offering personalized solutions, Sydney goes above and beyond to ensure clients feel supported every step of the way.

Outside of the office, Sydney enjoys spending time with her husband, A.J., and their dog, Khaleesi, exploring the outdoors and traveling whenever possible.

Peggy Johnson, Licensed Insurance Agent

Meet Peggy! Peggy Joined Chastain Agency LLC in 2018, with 30 plus years of experience in Customer Service, Sales, and distribution of Electronic Components. Peggy received her life and health insurance license in 2020. Peggy says that her experience of meeting new Clients and the continuing education that she has received at the Chastain Agency has been life changing.

Peggy and her husband Tommy have been married for 32 years. Peggy enjoys cooking for their large, blended family. She also enjoys antiquing and crafting during her spare time.

Wendi Martin, Administrative Assistant

Meet Wendi! Wendi joined Chastain Agency LLC in 2019 as an administrative assistant in our Gainesville office after a change in career as a small business owner. Wendi specializes in customer service and is very knowledgeable about clients and their insurance needs. Wendi is the first person you see when you come into Gainesville office and is always willing to help!

Wendi currently lives in Gainesville and enjoys spending time with her children and husband, Lance.

Amber Reser, Administrative Assistant

Meet Amber! She joined Chastain Agency in 2025 as an Administrative Assistant for our Cleveland office. She has background experience with health insurance and years of customer service. Amber has an eagerness to learn and to help assist not only her coworkers but our wonderful clients as well. She is the face of our Cleveland location with a heart of gold!

When she is not at work, Amber is found spending time with her daughter and her family. She has an adventurous spirit and is always down to travel or try something new.

Lesley Martinez, Administrative Assistant

Meet Lesley! Lesley joined Chastain Agency in 2023 as an Administrative Assistant.

She has a background in customer service. Lesley is looking forward to expanding her skills and helping everyone in the Gainesville office. Lesley is Bilingual and works closely with Hispanic community!

Lesley and her husband Nathan have two fur babies Chico and Milo. She enjoys crafting and spending time with her loved ones.

Logan Ledford, Administrative Assistant

Meet Logan! Logan joined The Chastain Agency in 2024 as a personal assistant and quickly grew into a key role within the team. He now serves as the Medicare Administrative Assistant for the Cleveland location. With more than three years of proven success in management and customer service, Logan brings strong organizational skills and a dedication to client care. He is eager to continue expanding his knowledge in the insurance field while delivering exceptional service to every client he serves.

In his spare time, Logan loves traveling and spending time outdoors with family and friends — as well as with his two energetic dogs, Axel and Cooper.